What is a domain name?
A domain name is the name you enter in your browser to get to your website. Eg. www.google.com
What is a TLD?
TLD. Stands for Top Level Domain which essentially is the extension of your name. Eg. .com, .co.uk, .eu
Do I need a domain name?
Yes. We we cannot offer hosting without one.
Do I need to buy the domain name from you?
No. You can register domain name(s) from any company you wish and change the DNS to our servers.
What is DNS and can you help me change it?
DNS means Domain Name System - it allows you to connect your domain name to your website. Yes, we can help you change it.
When you register a domain name, who is the legal owner of the domain?
You are! The person registering the domain who'se details are in our system are the details used to register the domain.
When I have registered my domain name, how do I get it to work with my website?
If you bought the domain name with us, once processed - the domain name will instantly work with your website. If you have bought your domain name elsewhere - you will need to change the DNS settings to point to our servers. Details will be sent to you by email when you sign up!
What details can people see about me when I register a domain name?
People will see: your name / your company name, your address, your contact details, when the domain was registered and when the domain expire.
Can I hide those details from being shown?
On most TLD's we offer ID protection for $6.50 per year which will just show generic data as opposed to your actual details. Please check at registration for details.
Can anyone access my website, once I have purchased a domain from you?
Providing that they have a computer, and an internet connection - anyone will be able to access your website.
Are you selling genuin domain names?
There is only one type of domain names, all domain names are legitimate and genuin.
I have seen companies charge much more for domain names, how do you do it?
We sell the domain names at the price it costs us, as opposed to adding administration fees on top. Some companies will charge more, some will charge less. But please be aware of scammers and fraudulent companies which seem to be too good to be true. Some companies also do not offer basic domain management meaning that you have registered a domain name with them and you aren't able to do anything with it because the company controls the settings.
When I register a domain with you. What do I get?
You will get your own control panel from which you will be able to control the DNS, manage the whois details, purchase ID protection and have automatic renewal unless otherwise stated by you. You will also have a non-customisable holding page. If you purchase other services from us such as hosting you will also be able to upload a website, setup email addresses and many other things via cPanel and your client control panel.
How long does it take for my domain name to be registered?
If you are registering with us, on average it will take about 45minutes from the time the order was processed to the time the domain name is working. However in some cases and some TLD's such as .co.uk it may take up to 72hours for the registrations to go through.
It has been over 72hours from the time I received the confirmation, yet I still do not have my domain name?
There may be an issue with your order - please submit a support ticket to our domains department and we will look into it.
I still have not received confirmation of my order. What happened?
You may have entered some wrong details on your order form meaning we are sending the emails to the wrong address. If this is the case - please email us with your full name, time and date of registration, domain name and any other detail you may find relevant and we will do our best to help you resolve this issue.
Where do I find the DNS setting I need to use?
When you purchase an item from us, you will receive a welcome email with all the details you may require, including the DNS settings.
I have changed my DNS settings on my domain. How long until it switches over to your servers?
On average a DNS change takes 30 minutes from the request being made to the changeover. However this process depending on the company you registered with and your geographical location may take between 48 - 72 hours.
I made a mistake when I entered the name of the domain. Can I change it?
No. Sadly, no domain name can be changed once it's registration has been processed. It is also non-refundable. We encourage that you check and double check your domain name before processing the registration!
I want a refund from my domain name.
We cannot issue refunds for domain names because they have been processed by the registrar and it is their fees which you have paid for. We do not charge for the registration.
Why do you charge to transfer my domain name to you?
We charge one year' worth of registration as when you transfer your domain over to us, we will also renew it. This means that if you were to transfer the domain name today, the domain name will expire in exactly one year from today.
What do you need to transfer my domain?
We will require you to unlock the registrar lock (if present) in your domain control panel, you may need to ask the company to do that for you. You will then need to give us the domain name and an EPP or AUTH authorization code so we can transfer the domain over to our account. In the knowledgebase you will find the relevant information.
How much does it cost to transfer my domain over to you?
One year of registration which will change your domain expiry date to a year from date of transfer.
Why should I transfer my domain over to you?
You can transfer your domain name over to us - so that you only have one company to deal with and pay as opposed to have several companies to deal with. We all know how difficult it is to keep track of who needs to be paid, when and by how much. It just simplifies your billing.
I have received a letter in the mail saying my domain name is about to expire??
There are several fraudulent companies out there who send reminders to people listed in the whois database telling them they must renew their domain names. The letter generally looks like a bill with extortionate prices on it. This is a scam and these companies are not affiliated to us in any way. If your domain is registered with us and you have not asked us to cancel your domain renewal - the renewal will be done automatically by us. Your domain is safe with us and remains so for as long as you wish.
What is an SSL certificate?
SSL stands for Secure Sockets Layer when talking about domain names. It is a set of rules which are followed by both clients and servers to keep the connection from any computer to our servers completely secure. It also uses certain types of encryption making it much harder for people to decode the information being sent from the computer to the server. This proves especially useful in providing confidence to your potential clients.
Do you offer SSL certificates?
Yes we do! We offer various different level SSL certificates at different prices. Please check our "extra services" page for more information.
Have any other questions?
Please feel free to ask us via our pre-sale support tickets or via email. We will do our best to answer your questions.