What is reseller hosting?
Reseller hosting is a type of web hosting which allows you to sell web hosting under your own brand. We provide you with a large web hosting account that you can then break apart to sell as smaller quantities to your clients.
Who would need that?
Anyone from a web-designer wishing to provide the hosting to his customers to someone trying to build a web-hosting company.
I don't see the package I want... Can I create my own?
Yes. Please submit a pre-sales ticket and state the amount of space, and bandwidth you wish. We will then send you a quote for your package. On average we charge $1.6 per block of 1Gb of disk space and 10Gb of bandwidth.
What is the upgrade from these packages?
The upgrade from reseller hosting is the VPS (Virtual Private Server).
Do you offer VPS?
Yes. If there isn't the option in the main menu - we may be temporarily out of stock!
Do you offer Dedicated Servers?
No. At present we only offer dedicated clusters in our data center starting with a minimum of 2 servers - for more information please email us.
I already have a reseller with another company. Can you help me transfer all the data?
Yes we can! If you want us to, we will shift the all your accounts, settings, emails, usernames and passwords from your old reseller to your new one at no additional cost! Please check the extras page for more information.
I already have a reseller with another company. Their customer support isn't good. Is yours any better?
Depending on which company you were with and who you were dealing with are factors which we cannot determine. However we pride ourselves in offering the best support out there. We do not refer you to another person for each query that you may have - we give you one of our team member to deal with all your requests, so you only deal with the one person! Our support team is highly trained, qualified and capable. In the unlikely event that the team member is unable to assist you - we may forward the issue to someone with the appropriate experience and knowledge. If for any reason you are unhappy with your assigned team member - we will switch you immediately to another member!
What if my assigned support person becomes unavailable?
If your assigned support person becomes unavailable for any reason - we will forward all your requests to another support team member who will become your main support agent. We will notify you if anything as such will happen.
What form of support is available to me?
As a reseller - you are given the normal tickets and email support methods. However upon request and during scheduled GMT times we offer an on demand live chat, skype or phone service. Please send us an email with your desired date and time (GMT) and we will do our best to meet your requirements!
What scripting do you offer me?
We offer everything which has been stated on the plan. If you require any other scripting type - please email us and we will look into the feasibility of installing such scripting.
I want another application! Can you install it for me?
Depending on what program and most importantly for what purpose - we may be able to install a scripting. Please send us an email and we will review the feasibility of installing.
What are nameservers?
Nameservers are sub-domains which your customers point their domains to. Eg. ns1.xelionone.com
How do I setup nameservers?
If your domain was bought with us and your package allows nameservers - we will set all that up for you. If your domain is not with us you will need to register the nameservers with your current registrar. We will then complete the process on the server.
What do I need to have nameservers?
You will need at least 2 dedicate IP - all the accounts below that will be on the same shared IP.
What else will I need to build a webhosting company?
You will need a few things, but most importantly a billing system to allow you to manage your client's payment and automation of account creation.
Do you offer any Billing Clients?
We offer WHMCS at a price of $13 per month. We also offer ClientExec at a price of $15 per month ($128 for a year license). If you wish, we will install them for you and ensure the connection to the server is made correctly..
Do you also install other scripts for us?
There are a few scripts which we do not mind installing for you. Please submit a pre-sales ticket to find out if we will. Please note that we do not offer any script installation for your customers.
What happens if one of my customers runs a script which causes the entire server to run slow?
This user account will be immediately suspended by our administration team - this is done in order to minimise damage to our servers and the well-being of our other customers sharing the server. We will then look at the script and may be able to suggest an alternative or a fix. But it is your responsibility to inform your client. Please note that we do not offer the re-writing of code for free - however a brief look at the code and advice if possible is included.
I want to live chat to someone.. How do I do that?
Our main offices are currently based in London, United Kingdom. All live chats are done during GMT day time. If you have specific questions and want advice we provide an on demand live-chat. Email us with the topic, date and time (GMT) at which you are available to chat to us and we will do our best to fit you in! We also offer Skype calls to our Resellers - please note that this is also GMT day time and on-demand only.
What are your contact details?
Contact details are available on request to limit spamming in our offices. Where you will be assigned a specific person to deal with all our requests. Please note that if your assigned expert becomes unavailable the admin or another expert will be glad to help you with your request. For general contact details please look at the about us section.
Why do you not offer 24/7 support?
At present we monitor all our servers 24/7/365 and deal with critical issues 24/7/365 with our team of highly trained techies. But the support is much more difficult as we do not want you to be frustrated talking to someone who cannot do anything or understand everything. So we keep all the support in-house - needless to say, we are not machines and cannot possibly stay awake 24/7/365! We are planning on opening a support office in Los Angeles to extend our online support hours.
Will I be able to brand my company?
Yes. All resellers are able to customise their cpanel look, and packages making you able to make any packages you like. We however do not allow you to offer packages with unlimited space or bandwidth.
Will I be able to use cron jobs?
Yes. All resellers are able to use cron jobs. But be very careful with its use, and make sure that you know what you are doing as the wrong command may mean that your cron job will not function!
Will I be able to use WHM?
Yes. All resellers come with WHM to manage all your accounts on your reseller.
Do you offer any other control panels?
At present all our commercial hosting servers come with cPanel/WHM configuration because we believe it is the most stable and reliable control panel at a decent price out there! We do have a lot of experience using Plesk and Webmin, however we believe that cPanel best suits the majority of our cutomers.
Will I be able to resell resellers?
No. Sadly - we cannot allow you to resell resellers accounts in our reseller plans because of how unstable this may make the server you are on. If you wish to resell resellers you could forward your customers to us and we will give you something in return! Otherwise why not sign up for a VPS?
Will I be able to setup a remote access key to automatically create accounts on the server?
Yes. All resellers are able to create a RAK as standard.
There were certain features on my old reseller which you don't have.. Why?
There are some features which we refuse to allow our resellers to have for the simple reason that we found security holes in their usage on our servers. However it may just be that it is an add-on which as standard we do not allow, but if you have a valid use for it we would gladly enable it on your account for free!
Do you offer Fantastico?
No. At present we do not offer fantastico, however if this is something which you would really like, we are able to install it, for a fee. Please contact us for details. We do offer cPadd-on which is somewhat similar to Fantastico.
Will my customers be able to use cPadd-ons?
Yes! Unless you specifically state that you do not wish them to have it, it should be there!
What is overselling?
Overselling is when you offer your clients more resources than you have available on your account. The majority of clients only use up a small portion of the space you sell them - it is a way to make use of all the un-used space on your account.
What happens if suddenly all my clients use up all the space and bandwidth allocated and I go over my limits?
You may want to keep a very very close look at how much space and bandwidth you are using at all times. We will certainly notify you as soon as you get near the 90% of your limits. If there is the likelyhood that you will go over you may wish to upgrade package. If the upgrade is not available we may offer you more space and bandwidth at a certain cost (same price guideline as custom packages)
What happens if I let my account go over the limits?
Your account will be suspended and the option above will be in effect + the reactivation fee. Please note that it may take up to 24hours to reactivate your account!
What will happen to my client accounts if I am suspended?
All your clients will be suspended as well. Please note that the suspended page may contain our information as opposed to yours. It is in your best interest to avoid such issues.
Have any other question?
Please feel free to ask us via our pre-sale support tickets or via email. We will do our best to answer your questions.